Please Note This forum exists for community support for the Mango product family and the Radix IoT Platform. Although Radix IoT employees participate in this forum from time to time, there is no guarantee of a response to anything posted here, nor can Radix IoT, LLC guarantee the accuracy of any information expressed or conveyed. Specific project questions from customers with active support contracts are asked to send requests to support@radixiot.com.

Radix IoT Website Mango 3 Documentation Website Mango 4 Documentation Website

  • Hi,

    I have mango 2.0 full core, but now i want to upgrade it to mango 2.2.2, i have upgraded it. but the problem is, older mango instance was licensed (paid), but when i am running new mango 2.2.2, it is showing that it is running in free mode.

    So, how can i use same license for this mango?

    Thanks
    Sharad
    skype: sharad_sinha1


  • It's probably because your GUID changed. The main thing that would cause the GUID to change is changing the name of the install directory. What OS are you running on?


  • Hi Joel,

    I am running Windows7 OS.
    I read document to upgrade mango, i followed steps, but now i am getting error for datapoints error is:
    "Should never happened exception"

    So why am i getting this error?


  • You would need to share your full log file as that line alone doesn't mean anything. I believe the GUID has changed on your computer. I can resolve this if we do a remote screen sharing session or we can provide a new license to you with the new GUID. Please email me privately to do this. joel at infiniteautomation.com

    Joel.