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    Please Note This forum exists for community support for the Mango product family and the Radix IoT Platform. Although Radix IoT employees participate in this forum from time to time, there is no guarantee of a response to anything posted here, nor can Radix IoT, LLC guarantee the accuracy of any information expressed or conveyed. Specific project questions from customers with active support contracts are asked to send requests to support@radixiot.com.

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    Help with DGBox

    User help
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    • R
      Rodrigo
      last edited by

      Hi, I need some help with DGBox login

      This is what happened, trying to set new users, one for the actual BMS user, I was "playing" with the user management features and apparently the user "admin" with password "admin" was deleted, and now I can only enter in view mode to see the dashboards I created for the final user, but cannot logout or login to anywhere else, to edit data sources, devices, points, or even dashboards, even the logout button is not visible.

      When I try to access to the box through admin, admin; it says invalid password.

      What happened? How do I solve this?

      Thanks
      Rodrigo

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      • M
        mlohbihler
        last edited by

        DGBox is a derivative product of Mango. You should ask your question on their help site.

        Best regards,
        Matthew

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        • R
          Rodrigo
          last edited by

          Yes, but I don't know where, I haven't found a forum like this one.

          Regards
          Rodrigo

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          • R
            Rodrigo
            last edited by

            Do you perhaps have any idea of what to do Matthew?

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            • M
              mlohbihler
              last edited by

              dglogik.zendesk.com

              Best regards,
              Matthew

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              • R
                Rodrigo
                last edited by

                Thanks,
                I got in touch with Dennis from DGLogik, he solved the problem, it was a bug, as this is not the right place for this post, maybe you can delete it.

                Thanks again
                Regards
                Rodrigo

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