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    Please Note This forum exists for community support for the Mango product family and the Radix IoT Platform. Although Radix IoT employees participate in this forum from time to time, there is no guarantee of a response to anything posted here, nor can Radix IoT, LLC guarantee the accuracy of any information expressed or conveyed. Specific project questions from customers with active support contracts are asked to send requests to support@radixiot.com.

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    Cannot receive the report email on windows server2012

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    • S Offline
      skywalk010
      last edited by

      Set the Email settings as SMTP host:smtp.gmail.com; SMTP port:587; From address myusername@gmail.com; Use authorization; Username:myusername; Password:mypassword; Enable TLS;

      When setup the mango on Mac OS, after creating and running a new report. I can successfully send and receive the test email and the report email.
      When setup the mango on Windows server 2012, after creating and running a new report. I can send and receive the test email but cannot receive the report email. I don't know why this happened.

      Thanks.
      Sky

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      • phildunlapP Offline
        phildunlap
        last edited by

        For some reason the SMTP can occasionally have problems resolving the hostname, so a fix is to use the IP instead. Instead of host:smtp.gmail.com try host:74.125.142.108 and see if that works (it's just the IP of smtp.gmail.com, test by pinging smtp.gmail.com in cmd.exe)

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