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    Please Note This forum exists for community support for the Mango product family and the Radix IoT Platform. Although Radix IoT employees participate in this forum from time to time, there is no guarantee of a response to anything posted here, nor can Radix IoT, LLC guarantee the accuracy of any information expressed or conveyed. Specific project questions from customers with active support contracts are asked to send requests to support@radixiot.com.

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    RPC HTTP or UDP support?

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    • B
      Balistar
      last edited by

      And thank you for that. It might help a lot of Webbox users. There must be thousands who with outdated profiles/firmwares. But I guess "if it works, don't mess with it.

      Working on designing a DGlux page.

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      • jeremyhJ
        jeremyh
        last edited by

        @Balistar said:

        Working on designing a DGlux page.

        Would love to see a screenshot of that if you can share!

        The issues with the Webbox took many calls to SMA to sort out. It's hard to get a straight answer out of SMA sometimes. And we are not a small customer!
        The Modbus implementation on the Cluster Controller (which is the successor to the Webbox) still has some similar problems with certain counter (yield) registers. I've contacted SMA about it and apparently it's being worked on.

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        • B
          Balistar
          last edited by

          The issues with the Webbox took many calls to SMA to sort out. It's hard to get a straight answer out of SMA sometimes. And we are not a small customer!

          Same.

          Nothing really to show yet. For the moment I am mostly just doing basic designs to get data onto the page(s). DGlux makes it difficult to create nice designs. Manuals are very basic. They don't publish sample designs that use the more fancy interactions. Makes the learning curve steep. Mango, I am sorry to say, does not make it easy either. For example infinite automation must have figured out how to configure modbus, bacnet, RS485, etc from most common products from vendors like SMA, Siemens, eGauge, etc. Yet they don't publish this knowledge about their own product.

          Once I have something decent I will post.

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          • B
            Balistar
            last edited by

            image

            Simple to start with. As you can see PV output gets throttled around 10am. Under full load it should be able to get to 45kW. Small load at the moment.

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            • A
              alexcclarke
              last edited by

              Hi Everyone,

              my update to 1.53F12 just wont run off the SD Card. I have unpacked the firmware directly into the SD card update directory without any luck. If anyone can share the exact update procedure that would be great!

              Alex

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              • C
                coke
                last edited by

                http://files.sma.de/dl/2585/SWebBox-BA-en-36.pdf

                Page 67

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                • A
                  alexcclarke
                  last edited by

                  did you use the SD card update by copying the FW to the Update directory?

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                  • A
                    alexcclarke
                    last edited by

                    did you use the SD card update by copying the FW to the Update directory?

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                    • A
                      alexcclarke
                      last edited by

                      Cant get the instructions on Page 67 to work besides there is no Browse button under WebBox > Info - I am logged in as installer.

                      Click the [Browse...] button under "WebBox > Info" in the "Manual update" field in the user
                      interface

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                      • C
                        coke
                        last edited by

                        You have to switch off and on (power) the Webbox.
                        After that give it some time and it will automatically update.

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                        • jeremyhJ
                          jeremyh
                          last edited by

                          There is no 'browse' button because this is not a feature that was included in firmware before 1.53. The update can only be done by copying the binary onto SD card (or by SMA support remotely).

                          A power cycle is NOT necessary (edit: and I would not do one and risk bricking the device by interrupting the update process, which may have already started). The webbox will detect the card and update file and begin the process automatically.

                          It really would be best to contact SMA support in your country. They can help you most efficiently and accurately. In my country (Australia) you can just call them; you don't need to be an installer or reseller etc.

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                          • A
                            alexcclarke
                            last edited by

                            The binary is usually just one file, right? When I download the FW from the SMA website and unpack it there a a whole lot of files in the archive. I have copied all these file into the update folder.

                            Approximately how long should the update take? hours, minutes?

                            Cannot understand how this process can be so un-user-friendly.

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                            • jeremyhJ
                              jeremyh
                              last edited by

                              When I download the FW from the SMA website and unpack it there a a whole lot of files in the archive.

                              Do not unpack it. Where does it tell you to do that?

                              It's really straight forward -

                              1. Download the 1.53F12 file from here: http://files.sma.de/dl/2585/WbApplication_1.53F12.upd

                              (the file is directly linked under the downloads > firmware section on the webbox web page, http://www.sma-america.com/products/monitoring-control/sunny-webbox.html#Downloads-136308 )

                              1. Copy it to your SD card as per the user manual, pg. 66:

                              image

                              From memory, you need to wait a few moments after putting the card in, then the webbox will star the update process automatically. The LEDs flash during upgrade.
                              The webbox will automatically reboot during the upgrade and no other intervention is required. It usually takes only a few minutes from start to finish.

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                              • A
                                alexcclarke
                                last edited by

                                Right so you just pasted the .upd into the Update folder and the webbox takes care of the unpacking etc.

                                Strange, I tried this without any success. Will give it another shot.

                                Thx.

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                                • jeremyhJ
                                  jeremyh
                                  last edited by

                                  Is the SD card formatted correctly for the Webbox? Do you see the DATA folder on it?

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                                  • A
                                    alexcclarke
                                    last edited by

                                    Huh what data folder? I formatted the SD card in windows on FAT (default) and default allocation size. Then added the Update folder and under this I pasted the FW and put the card in the Webbox SD slot. Never saw a DATA folder....

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                                    • jeremyhJ
                                      jeremyh
                                      last edited by

                                      You probably formatted it as FAT32 then.. The Webbox uses FAT16 with TFAT filesystem for data integrity.

                                      Also SDHC cards are not supported either, if you are using one of those.

                                      Best to read the user manual, p.53
                                      "9.6 Saving Recorded Data on an SD Card"
                                      http://files.sma.de/dl/4253/SWebBox-BA-US-en-34.pdf

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                                      • A
                                        alexcclarke
                                        last edited by

                                        so I have formatted the card then enabled the "External Memory" and the Webbox accesses the card and starts writing data to this confirms the FAT16. If I then remove the card disable the external memory (according to SMA this does not have to be enabled to do the upgrade) copy the FW into the update folder insert the card into the SD slot .... nothing. No upgrade.

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                                        • jeremyhJ
                                          jeremyh
                                          last edited by

                                          You could try leaving the webbox online overnight with the automatic update feature enabled, it might download and install the latest firmware itself. You would need to leave the SD card installed.

                                          I am not really sure why you are having all these difficulties, it has always been straightforward when I have done it. I have never tried disabling or enabling the external memory.

                                          This is getting a bit off topic so it is probably best to contact SMA support. They can help you most efficiently.

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                                          • jeremyhJ
                                            jeremyh
                                            last edited by

                                            How did you go, alexcclarke?

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