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    Please Note This forum exists for community support for the Mango product family and the Radix IoT Platform. Although Radix IoT employees participate in this forum from time to time, there is no guarantee of a response to anything posted here, nor can Radix IoT, LLC guarantee the accuracy of any information expressed or conveyed. Specific project questions from customers with active support contracts are asked to send requests to support@radixiot.com.

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    • Jared WiltshireJ
      Jared Wiltshire
      last edited by phildunlap

      I can't see your picture but there is a thread here that might help you. Also as of Mango v3.3 you can reset your password via email if you setup Mango with your SMTP server.

      https://forum.infiniteautomation.com/topic/2926/forget-the-password-of-admin-how-to-get-it-back

      Developer at Radix IoT

      1 Reply Last reply Reply Quote 0
      • M
        Mircea
        last edited by

        Hi Jared,
        This Mango ES is a new box and I did not setup any email yet.
        0_1519160176091_fec0331e-8732-4150-bd7c-2307e2eb4f50-image.png

        I reload the picture. Now I see that works.
        I only have access through SSH to Mango ES.
        The link that you sent looks like is about SQL .
        Thanks
        Mircea

        1 Reply Last reply Reply Quote 0
        • phildunlapP
          phildunlap
          last edited by

          Mircea,

          You can get SQL access with the Mango/bin/h2-web-console.sh script if you have SSH access. It's in that linked thread.

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          • Jared WiltshireJ
            Jared Wiltshire
            last edited by

            @Mircea any console messages in the web browser? Also post up your ma.log, it seems there is an exception being thrown on login. That is not caused by an incorrect password.

            Developer at Radix IoT

            1 Reply Last reply Reply Quote 0
            • M
              Mircea
              last edited by

              Hi ,
              No console messages.
              Here is the ma.log file
              [0_1519172246341_ma.log](Uploading 100%) [0_1519172287587_ma.log](Uploading 100%)

              Thanks
              Mircea

              Jared WiltshireJ 1 Reply Last reply Reply Quote 0
              • Jared WiltshireJ
                Jared Wiltshire @Mircea
                last edited by

                @mircea your log file did not upload. Try https://pastebin.com/ or DropBox/Google drive.

                Developer at Radix IoT

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                • M
                  Mircea
                  last edited by

                  I sent it to Phil. You should get it from him.
                  Was the easy way for me.
                  Thanks
                  Mircea

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                  • phildunlapP
                    phildunlap
                    last edited by phildunlap

                    Hi Mircea,

                    You appear to have some versioning issues affecting your system. I see a NoSuchMethodError in the log you sent in for a Mango core class. So, I wonder if you have two mango-3.3.x.jar files in your Mango/lib/ directory. I see that you have mango-3.3.0-beta.1.jar from your log. You should upgrade your Core to a release version, preferably the most recent.

                    You can download the 3.3.0 core here: https://store.infiniteautomation.com/core

                    You probably want to download only the core: https://store.infiniteautomation.com/account/downloads/m2m2-core-3.3.0.zip

                    Then place this in your Mango/ directory and restart Mango. This should resolve the login issue.

                    1 Reply Last reply Reply Quote 0
                    • M
                      Mircea
                      last edited by

                      Hi Phil,
                      There was only mango 3.3.0 beta 1.jar. I downloaded only the core as you suggested on the last link .
                      I replaced only the lib folder. I restart mango an was little slow but ok. Then I was thinking that I need to replace everything what inside mango folder so I made a copy of the old folders and i replaced all the folders and files that are under mango with the new once downloaded from your link . I put back the m2m2 licence but mango don't start any more. I put back the old structure but with out success. So now I can't start mango.
                      When I try to upload the file a window is telling me that I don't have the privilege to to that . I sent you the file via email.
                      Thanks
                      Mircea

                      1 Reply Last reply Reply Quote 0
                      • phildunlapP
                        phildunlap
                        last edited by

                        Oh no!

                        The ma.log file you emailed in didn't seem like you got the versioning issue completely resolved. I would,

                        1. Download the enterprise bundle from the store
                        2. Move your old Mango/ directory to Mango-old/
                        3. Unzip the enterprise bundle as Mango/
                        4. Move or copy your Mango-old/databases, Mango-old/overrides/properties/env.properties and Mango-old/m2m2.license.xml into Mango/
                        5. Copy over any other files relevant to your installation.
                        6. Start Mango from Mango/bin/
                        1 Reply Last reply Reply Quote 0
                        • M
                          Mircea
                          last edited by

                          Thanks . Now is working.

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