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    Please Note This forum exists for community support for the Mango product family and the Radix IoT Platform. Although Radix IoT employees participate in this forum from time to time, there is no guarantee of a response to anything posted here, nor can Radix IoT, LLC guarantee the accuracy of any information expressed or conveyed. Specific project questions from customers with active support contracts are asked to send requests to support@radixiot.com.

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    Importing 6000 points from Excel

    User help
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    • P
      Phillip Weeks
      last edited by Phillip Weeks

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      • P
        Phillip Weeks
        last edited by

        Sorry guys I copied the databases dir out on the ES and then back in again to restore it back after testing something and I must have screwed up the licence info because it saying it is unlicenced now and points limited to 300.
        I tried to restore the licence but it says GUID does not match license value.
        This is the ES GUID 1-9307830c-2e8c-3044-b6a2-bd8520d2155f
        Suggestions welcome?

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        • JoelHaggarJ
          JoelHaggar
          last edited by

          The only reason a GUID would change is if you change the file path of where Mango is installed or you started it under a different user. On a MangoES Mango is installed in /opt/mango If you changed this they that would explain your different GUID. If you change it back the GUID will go back and the license should start working.

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          • P
            Phillip Weeks
            last edited by

            I didn't change the directory but I started it up using sudo and as mango and not sure which it is started by now so would that cause it?

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            • JoelHaggarJ
              JoelHaggar
              last edited by JoelHaggar

              that would do it too. On all current MangoES's mango runs under the "mango" user so if you execute it as sudo it will change to the root user and cause this. To fix first stop Mango and then run:

              "sudo chown -R mango:mango /opt/mango"

              Then start Mango as the mango user.

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              • P
                Phillip Weeks
                last edited by Phillip Weeks

                I see .. when I copied the databases dir I did so with a sudo and so did that take ownership of those files then? I see the GUID has changed and .ok its working again
                thanks Joel. :)

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