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    Please Note This forum exists for community support for the Mango product family and the Radix IoT Platform. Although Radix IoT employees participate in this forum from time to time, there is no guarantee of a response to anything posted here, nor can Radix IoT, LLC guarantee the accuracy of any information expressed or conveyed. Specific project questions from customers with active support contracts are asked to send requests to support@radixiot.com.

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    Posts made by xeroseven

    • RE: Plot flashes for each update

      Another interesting thing, tomcat is using almost 100% of the CPU. I did just upgrade to the latest version, but could it still be updating the database? My mangoDB folder is 600MB not sure if that is a lot, but it is running on a Quad core Xeon machine with 4 GB of RAM. It's been 100% CPU utilization for over 24hrs now.

      posted in User help
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      xeroseven
    • RE: Plot flashes for each update

      I am having the same issue with the charts flashing. I have 7 image charts on one page along with 20 simple points. The simple points won't display a chart at all and the image charts will randomly display for a second before going blank again. Any help would be greatly appreciated.

      posted in User help
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      xeroseven
    • RE: Edit Raw Data

      oja, you lost me. Especially when the SQL page states: "Warning: use this facility at your own risk. Incorrect usage may result in corrupted data and/or system failures."

      So unless you, or someone, has a known working SQL statement that I can fill in my particulars and use, I'm not going to risk it.

      posted in How-To
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      xeroseven
    • Edit Raw Data

      I'm looking for a way to edit the temp/RH data that mango stores. Whenever we lose power in the warehouse the temp/RH module reads -1,000 and that causes a lot of problems on the Mango graphs.
      Any ideas?

      Thanks,
      Josh

      posted in How-To
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      xeroseven
    • RE: Edit Raw Data

      I'm looking for a way to edit the temp/RH data that mango stores. Whenever we lose power in the warehouse the temp/RH module reads -1,000 and that causes a lot of problems on the Mango graphs.
      Any ideas?

      Thanks,
      Josh

      posted in How-To
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      xeroseven
    • Urgent Error

      The active alarms is showing this error message:

      PreparedStatementCallback; uncategorized SQLException for SQL [select id, data from eventHandlers where eventTypeId=? and eventTypeRef1=? and (eventTypeRef2=? or eventTypeRef2=0)]; SQL state [XJ001]; error code [0]; Java exception: 'Java heap space: java.lang.OutOfMemoryError'.; nested exception is java.sql.SQLException: Java exception: 'Java heap space: java.lang.OutOfMemoryError'.

      Help? :(

      posted in User help
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      xeroseven
    • RE: Urgent Error

      The active alarms is showing this error message:

      PreparedStatementCallback; uncategorized SQLException for SQL [select id, data from eventHandlers where eventTypeId=? and eventTypeRef1=? and (eventTypeRef2=? or eventTypeRef2=0)]; SQL state [XJ001]; error code [0]; Java exception: 'Java heap space: java.lang.OutOfMemoryError'.; nested exception is java.sql.SQLException: Java exception: 'Java heap space: java.lang.OutOfMemoryError'.

      Help? :(

      posted in User help
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      xeroseven
    • RE: Graphical views

      Is there anyway to make the chart view stay open? I can see the chart if I hover over the icon, but I like to have a number of charts open at one time.

      Also, how can I change the font size and other attributes for the controls?

      posted in User help
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      xeroseven
    • RE: Alarm Annoyances

      I meant to post a reply earlier but I forgot. I rebooted the server and it went away. It must have been some kind of persistent little fluke because I had tried that already.

      posted in User help
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      xeroseven
    • RE: Alarm Annoyances

      No message on hover

      Here's a screen capture of my alarm page.
      http://joshua.t.sullivan.googlepages.com/mango_actAlarm_001.bmp

      And here's one of the data source:
      http://joshua.t.sullivan.googlepages.com/mango_dataSource_001.bmp

      posted in User help
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      xeroseven
    • RE: Alarm Annoyances

      ok, I'm now running the commercial version, and I changed the user login alarm level to none :)

      one of my points (humidity probe) exceeded a threshold I defined on last Friday. It is no longer at that point however it still shows up in the active alarms section without an acknowledge check box. Also, the graphical display shows an exclamation point icon next to the data point. How do I clear this alarm?

      posted in User help
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      xeroseven
    • RE: Alarm Annoyances

      there is no option to acknowledge, it's just letting me know I logged in.

      posted in User help
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      xeroseven
    • Alarm Annoyances

      is there any way to clear the flashing information flag alarm?

      posted in User help
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      xeroseven
    • RE: Alarm Annoyances

      is there any way to clear the flashing information flag alarm?

      posted in User help
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      xeroseven
    • Graphical views

      I made a Graphical view as the admin user, however other users cannot see it.
      Please tell me I don't have to recreate all views for each user. :cry:

      posted in User help
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      xeroseven
    • RE: Graphical views

      I made a Graphical view as the admin user, however other users cannot see it.
      Please tell me I don't have to recreate all views for each user. :cry:

      posted in User help
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      xeroseven
    • RE: Sensatronics EM4 Datasource & Points

      UPDATE!

      After working for some long hours with the mfg :(, I determined that it might work better if I use SNMP....

      Success!!! :D

      In about 10 minutes I had the whole thing working better than our current software! I'll be playing with it over the weekend and most likely complete the conversion to this next week.

      I do have another question, but I think it might belong in another category or at least it's own thread.
      Thanks again for all the help!

      posted in User help
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      xeroseven
    • RE: Sensatronics EM4 Datasource & Points

      Yes, when I click the green arrow I get a new tab with that string in the body and source code of the page.

      Ok there must be something up with the built in server on the device. Because when I copied that string to a new page on our intranet server it worked for me as well. I'll check with the mfg.

      In the meantime, I tried to use the static page that worked (http://10.0.0.240/temp_rh_test.html), however it's showing no data. I only want to capture the number between the first two bars "82.6"
      Here are my point details:

      Name: primer temp
      Data type: Numeric
      Value RegEx: F | (.*?) | 'This was based on the help example
      Ignore if missing: unchecked
      Number format: 0.0 F
      Time RegEx: Empty

      I'm guessing that I messed up the Value RegEx, but you tell me.

      posted in User help
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      xeroseven
    • RE: Sensatronics EM4 Datasource & Points

      Try it for yourself, paste what is below in notepad and save it as an html file on your web server and try to use it as a data source. If it works for you then I must have something else wrong. This is literally all that is in the source of the page and it is all that I see on the page:
      *
      F|83.3|27.9|-999.9|90.6|26.9|-999.9|78.5|35.7|-999.9|83.4|31.7|-999.9
      *

      posted in User help
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      xeroseven
    • Sensatronics EM4 Datasource & Points

      I'm having some trouble setting up my Sensatronics device as a datasource. I have it setup as a HTTP Retriever with this address: "http://10.0.0.50/data" Which gives me this error:

      "Error retrieving page 'http://10.0.0.50/data': org.apache.commons.httpclient.ProtocolException: The server 10.0.0.50 failed to respond with a valid HTTP response"

      I'm assuming this error is due to the fact that there are no HTTP headers in the source code.
      This is all that is in the source code of that page:

      F|83.3|27.9|-999.9|90.6|26.9|-999.9|78.5|35.7|-999.9|83.4|31.7|-999.9

      [url=http://www.sensatronics.com/downloads/programmers_guides/programmers_guide_em1.html]Here is a link to the programmers guide for the monitor.
      Not really sure what to do at this point.

      posted in User help
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      xeroseven