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    Please Note This forum exists for community support for the Mango product family and the Radix IoT Platform. Although Radix IoT employees participate in this forum from time to time, there is no guarantee of a response to anything posted here, nor can Radix IoT, LLC guarantee the accuracy of any information expressed or conveyed. Specific project questions from customers with active support contracts are asked to send requests to support@radixiot.com.

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    ray

    @ray

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    Latest posts made by ray

    • Watchlist chart only shows names in legend without deviceNames

      I select data points with same names such as kwh but all with different device names in a chart for comparison. In the legend all show only names without device names. I remember that before version 2.5 legend includes device names. I need to show users to compare data points in watch list chart. They must have the same question in mind.

      posted in User help
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      ray
    • RE: Data File data source does not trigger events

      I try the new data file module. It does not work.

      posted in User help
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      ray
    • RE: Data File data source does not trigger events

      Thank you for your quick response. I did not find your new module in my mail box. Could you please send it to me again. Thanks !

      posted in User help
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    • Data File data source does not trigger events

      I set up a data file as a data source to read files into Mango. I works fine. However, the data points do not update in the graphical view when the data point values are updated. Until I restart the mango modules, the values are updated in the graphical view. The data point does not trigger the events in meta data, point link and virtual data point source too. I need to complete the project very soon. Any help is appreciated!

      posted in User help
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      ray
    • RE: Data Point Details "Export CSV" does not show date/time

      Because the detail data point module can do delta and other operations for hour, day and so on. If the export csv file can output all data will be very helpful. The old data point cannot do this.

      posted in User help
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      ray
    • RE: Data Point Details "Export CSV" does not show date/time

      Thank you for your help and response. Our users do not know any programming language. Would it be possible to change in the next release of data point detail module ? Thanks !

      posted in User help
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      ray
    • RE: Data Point Details "Export CSV" does not show date/time

      I should add that it is paid version and not trial. The Mango core is 2.7.10 and the "data point details view" is 1.0.5.

      posted in User help
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      ray
    • Data Point Details "Export CSV" does not show date/time

      When I export a csv file from Data Point Details, It shows something like

      "value","timestamp","annotation"
      "0.0","1458648000000",
      "0.5","1458651600000",

      Can the module show date/time instead of timestamp ?

      The export csv should look similar to exported files in data points.
      Point name, Time, Value

      Thanks !

      posted in User help
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      ray
    • "Purge all events" does not work for MySQL (Mango 2.6.4)

      When I clicked "Purge all events" in System Settings for MySQL database with Mango version 2.6.4. I got error!
      However, it works when the database is H2.
      Purge all events in MySQL error.JPG

      posted in User help
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    • RE: "users" section displays "Required Module MangoApi is not installed"

      I downloaded the full version 2.6 of Mango. I could see the "users" section not blank. When I removed some modules, "users" section was blank again. I finally found that I have to install the dashborads module to make the "user" section appear again. Dashboard module is must to make it work.

      posted in User help
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      ray