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    Problem with initial Mango login - never get the login screen

    Mango Automation general Discussion
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    • phildunlapP
      phildunlap
      last edited by

      Hi mlvaelle42,

      Let's not get too ahead of ourselves in messing with the database. The next step is to open your developer tools when trying to load the page to check for errors. If you see some you can post it here and maybe try something like clearing your browser cache. What version is this? Does anything get outputted to Mango/logs/ma.log when you try to load the login page?

      I don't think modifying a page would prevent you from loading the login screen, unless you had somehow kicked off an infinite loop in the instance and it was burning up CPU. Then I would advise restarting Mango.

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      • M
        mlavelle42
        last edited by

        I've cleared browser cache and tried accessing it from other computers with no luck.

        ma.log file looks good to me. My original goal was to bring up a specific web page for "guest" users. I created the web page called "main-furnace-heat-pump" and assigned it to "guest". I'm just not sure that this web page could be viewed by user "guest" at the time I set it up - before I tried a fresh login.

        I cleared browser cache. The login is IPAddress:8080/ui/login. Again, no response after rebooting several times.

        It's as though the default login page is not available - maybe caused by a link to a non-existent web page or one with inappropriate permissions.

        Here's a look at the Chrome developer info.
        0_1533578479567_Screen Shot 2018-08-06 at 2.00.18 PM.png

        Thoughts?

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        • phildunlapP
          phildunlap
          last edited by

          Two errors in console, what are they?

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          • M
            mlavelle42
            last edited by

            Sorry, I don't understand "Two errors in console..."

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            • phildunlapP
              phildunlap
              last edited by

              There is a console tab in the developer tools, and a red error icon with a count of 2. If you go to the console tab, the errors will be elaborated on.

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              • M
                mlavelle42
                last edited by

                Here are the two errors in Console tab:

                0_1533585149987_Screen Shot 2018-08-06 at 3.52.13 PM.png :

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                • phildunlapP
                  phildunlap
                  last edited by

                  Sweet, thanks. I will look into this. Have you tried logging in through the /login.htm page? Perhaps this is only affecting the new login page...You may also be able to explicitly navigate back to /ui/login after it has forwarded you on to the page.

                  Did you set up any sort of auto-login for that guest user? Which kind of auto-login?

                  You might be able to delete your site cookies for the site and prevent getting redirected from any session lingering from that guest user, or whatever it is.

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                  • phildunlapP
                    phildunlap
                    last edited by

                    You are attempting to log in as the guest user? I think you should add a readPermission of 'guest' to the edit-menu json store item you showed (or does your guest have 'user' permission?)

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                    • M
                      mlavelle42
                      last edited by

                      That did it. Great solution. Thanks.

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                      • phildunlapP
                        phildunlap
                        last edited by

                        Certainly! Thanks for providing so much information!

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