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Action on the Data source trigger is timing out
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I trying to take action on a listed data source, such as modifying udpate period, timeout and even deleting the data source; however when I click on the save icon, the icon keeps blinking and never completes the action. When I refresh the page, it left in the old state and did not complete the action.
I also did the same to enable/disable the datasource - and behaves the same - i.e. the enable/disable icon keeps blinking and does not perform the action.
When I tried to 'delete' the datasource, I get a message 'Server timeout' on the screen.Can you please advise how to troubleshoot the issue and next steps?
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Hi runnikri,
Sometimes when the old UI is running slowly, you have many events. Can you try purging your events from the Purge Settings section of the system settings page, and see if that resolves the issue?