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    Data points stopped when updating data point info mango crashes

    Mango Automation general Discussion
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    • C
      CLee
      last edited by

      Sure, here is the file.
      Any help is greatly appreciated. Thanks.

      Attachment: download link

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      • phildunlapP
        phildunlap
        last edited by

        I noticed this isn't your mango log, it appears to be the java log. Could you upload your mango log?

        The other thing to preemptively check is whether there is a 64bit rxtxSerial.dll in your mango/overrides folder. I don't think that is causing the issue, but let's be sure we're on the same page.

        Edit, this is no longer the dll I would recommend.

        Attachment: download link

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        • C
          CLee
          last edited by

          sorry, here is the mango log.

          Attachment: download link

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          • phildunlapP
            phildunlap
            last edited by

            Are your data sources "Annagrette" and "Beta 1 (Tstat and Acuvim)" mapped to the same serial port by chance (or any of the devices)? Are any other programs interfacing on the serial ports?

            Could you post pictures of the "modbus serial properties" page for those two data sources?

            Also, still just checking, but the rxtxSerial.dll I posted (or an equivalent 64bit rxtx dll) is in your mango/overrides folder, correct?

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            • phildunlapP
              phildunlap
              last edited by

              Alright, I think I just ruled out the same COM port possibility.

              I noticed in your subject line you say editing data point properties. Did the crash occur editing a data point property or a data source property?

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              • C
                CLee
                last edited by

                Hi
                yes the crash consistently occurs when editing data point period values.

                thank you for all your help!

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                • C
                  CLee
                  last edited by

                  HI
                  all data sources are mapped uniquely, no COM port overlap. And yes, the rxtxSerial.dll is in the overrides folder.

                  Thanks.
                  Caroline

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                  • C
                    CLee
                    last edited by

                    Attached is a file with the screenshots of the modbus serial properties. If you can provide any insight, it would be greatly appreciated.

                    Thanks!

                    Attachment: download link

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                    • phildunlapP
                      phildunlap
                      last edited by

                      Okay Caroline,

                      I think the problem is in the rxtxSerial.dll (99.9% certain), so I just tested a few other distributions of 64-bit windows rxtxSerial on my own machine, and here's a few distributions with the results of my tests:

                      I advise you to try the first (No issues!). To do this, place it into your Mango_Home/overrides folder, and rename it to rxtxSerial.dll.

                      The slow boot-up could be caused by a build up of events in your database associated with a particular data source, or it could be a related issue. I'm not sure.

                      Attachment: download link

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                      • C
                        CLee
                        last edited by

                        Hi,
                        thank you for the investigation and help. I tried the other dlls as suggested and unfortunately the issue remains with same error msgs.

                        any other suggestions?

                        thank you for your help! :)

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