Please Note This forum exists for community support for the Mango product family and the Radix IoT Platform. Although Radix IoT employees participate in this forum from time to time, there is no guarantee of a response to anything posted here, nor can Radix IoT, LLC guarantee the accuracy of any information expressed or conveyed. Specific project questions from customers with active support contracts are asked to send requests to support@radixiot.com.
Data points stopped when updating data point info mango crashes
-
Can you post your mango log file for the day this occurs? Should be in your Mango_Home/logs directory. Today's is ma.log, the rest are dated.
-
Sure, here is the file.
Any help is greatly appreciated. Thanks.Attachment: download link
-
I noticed this isn't your mango log, it appears to be the java log. Could you upload your mango log?
The other thing to preemptively check is whether there is a 64bit rxtxSerial.dll in your mango/overrides folder. I don't think that is causing the issue, but let's be sure we're on the same page.
Edit, this is no longer the dll I would recommend.
Attachment: download link
-
sorry, here is the mango log.
Attachment: download link
-
Are your data sources "Annagrette" and "Beta 1 (Tstat and Acuvim)" mapped to the same serial port by chance (or any of the devices)? Are any other programs interfacing on the serial ports?
Could you post pictures of the "modbus serial properties" page for those two data sources?
Also, still just checking, but the rxtxSerial.dll I posted (or an equivalent 64bit rxtx dll) is in your mango/overrides folder, correct?
-
Alright, I think I just ruled out the same COM port possibility.
I noticed in your subject line you say editing data point properties. Did the crash occur editing a data point property or a data source property?
-
Hi
yes the crash consistently occurs when editing data point period values.thank you for all your help!
-
HI
all data sources are mapped uniquely, no COM port overlap. And yes, the rxtxSerial.dll is in the overrides folder.Thanks.
Caroline -
Attached is a file with the screenshots of the modbus serial properties. If you can provide any insight, it would be greatly appreciated.
Thanks!
Attachment: download link
-
Okay Caroline,
I think the problem is in the rxtxSerial.dll (99.9% certain), so I just tested a few other distributions of 64-bit windows rxtxSerial on my own machine, and here's a few distributions with the results of my tests:
I advise you to try the first (No issues!). To do this, place it into your Mango_Home/overrides folder, and rename it to rxtxSerial.dll.
The slow boot-up could be caused by a build up of events in your database associated with a particular data source, or it could be a related issue. I'm not sure.
Attachment: download link
-
Hi,
thank you for the investigation and help. I tried the other dlls as suggested and unfortunately the issue remains with same error msgs.any other suggestions?
thank you for your help! :)
