• Recent
    • Tags
    • Popular
    • Register
    • Login

    Please Note This forum exists for community support for the Mango product family and the Radix IoT Platform. Although Radix IoT employees participate in this forum from time to time, there is no guarantee of a response to anything posted here, nor can Radix IoT, LLC guarantee the accuracy of any information expressed or conveyed. Specific project questions from customers with active support contracts are asked to send requests to support@radixiot.com.

    Radix IoT Website Mango 3 Documentation Website Mango 4 Documentation Website Mango 5 Documentation Website

    Email send failure

    How-To
    1
    2
    619
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • T
      till
      last edited by

      Hi,
      I'm using Mango 3.7. Recently I noticed I don't get any email alerts from Mango anymore. Event handlers are set up to send emails and they worked for years and years.
      I went to email settings and confirmed the SMTP settings are still correct. I also tested the settings in a different tool and they definitely work.
      When I hit the button to SEND TEST EMAIL, I get no email but an error message in Mango: Error sending email to 'test@mytestcompany.co.uk' — Email send failure
      What can be wrong?
      Cheers T

      T 1 Reply Last reply Reply Quote 0
      • T
        till @till
        last edited by

        Turns out that the SEND TEST EMAIL doesn't send a test email using the values that you just entered but using the values that are saved. So you cannot test before saving.

        1 Reply Last reply Reply Quote 0
        • First post
          Last post