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    Please Note This forum exists for community support for the Mango product family and the Radix IoT Platform. Although Radix IoT employees participate in this forum from time to time, there is no guarantee of a response to anything posted here, nor can Radix IoT, LLC guarantee the accuracy of any information expressed or conveyed. Specific project questions from customers with active support contracts are asked to send requests to support@radixiot.com.

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    • G
      Gordoe
      last edited by

      After restoring a previous database and applying a new license I'm receiving the following error.

      I'm receiving the same error on Ubuntu 20.04LTS

      Jul 13 18:45:04 onxl4549 start-mango.sh[832]: Starting Mango Automation
      Jul 13 18:45:04 onxl4549 start-mango.sh[832]: Mango Automation started with process ID: 1020
      Jul 13 18:45:04 onxl4549 systemd[1]: Started SBIO dTwins.
      Jul 13 18:46:55 onxl4549 start-mango.sh[1020]: Unable to determine the machine id
      Jul 13 18:46:55 onxl4549 start-mango.sh[1020]: FATAL (com.serotonin.m2m2.Lifecycle.loadLic:592) - Unable to determine the machine id
      Jul 13 18:46:55 onxl4549 start-mango.sh[1020]: ERROR (com.serotonin.m2m2.Main.main:162) - Error during initialization
      Jul 13 18:46:55 onxl4549 start-mango.sh[1020]: java.lang.RuntimeException: Unable to determine the machine id
      Jul 13 18:46:55 onxl4549 start-mango.sh[1020]: at com.serotonin.m2m2.Lifecycle.loadLic(Lifecycle.java:595) ~[ma-priv-3.7.7.jar:?]
      Jul 13 18:46:55 onxl4549 start-mango.sh[1020]: at com.serotonin.m2m2.Lifecycle.initialize(Lifecycle.java:277) ~[ma-priv-3.7.7.jar:?]
      Jul 13 18:46:55 onxl4549 start-mango.sh[1020]: at com.serotonin.m2m2.Main.main(Main.java:159) ~[ma-priv-3.7.7.jar:?]

      ma.log
      WARN 2021-07-13T19:10:17,144 (com.serotonin.m2m2.CoreLicenseDefinition.getSpecificGuid:338) - Host exception:
      java.io.FileNotFoundException: /opt/dTwin/.ma (No such file or directory)
      at java.io.FileOutputStream.open0(Native Method) ~[?:?]
      at java.io.FileOutputStream.open(FileOutputStream.java:298) ~[?:?]
      at java.io.FileOutputStream.<init>(FileOutputStream.java:237) ~[?:?]
      at java.io.FileOutputStream.<init>(FileOutputStream.java:187) ~[?:?]
      at java.io.FileWriter.<init>(FileWriter.java:96) ~[?:?]
      at com.serotonin.m2m2.host.DefaultHost.guid(DefaultHost.java:69) ~[ma-priv-3.7.7.jar:?]
      at com.serotonin.m2m2.CoreLicenseDefinition.getSpecificGuid(CoreLicenseDefinition.java:333) ~[ma-priv-3.7.7.jar:?]
      at com.serotonin.m2m2.CoreLicenseDefinition.guid(CoreLicenseDefinition.java:317) ~[ma-priv-3.7.7.jar:?]
      at com.serotonin.m2m2.CoreLicenseDefinition.initializeLic(CoreLicenseDefinition.java:117) ~[ma-priv-3.7.7.jar:?]
      at com.serotonin.m2m2.CoreLicenseDefinition.licenseCheck(CoreLicenseDefinition.java:101) ~[ma-priv-3.7.7.jar:?]
      at com.serotonin.m2m2.Lifecycle.loadLic(Lifecycle.java:659) ~[ma-priv-3.7.7.jar:?]
      at com.serotonin.m2m2.Lifecycle.loadLic(Lifecycle.java:587) ~[ma-priv-3.7.7.jar:?]
      at com.serotonin.m2m2.Lifecycle.initialize(Lifecycle.java:277) ~[ma-priv-3.7.7.jar:?]
      at com.serotonin.m2m2.Main.main(Main.java:159) ~[ma-priv-3.7.7.jar:?]
      FATAL 2021-07-13T19:10:17,144 (com.serotonin.m2m2.Lifecycle.loadLic:592) - Unable to determine the machine id
      ERROR 2021-07-13T19:10:17,144 (com.serotonin.m2m2.Main.main:162) - Error during initialization
      java.lang.RuntimeException: Unable to determine the machine id
      at com.serotonin.m2m2.Lifecycle.loadLic(Lifecycle.java:595) ~[ma-priv-3.7.7.jar:?]
      at com.serotonin.m2m2.Lifecycle.initialize(Lifecycle.java:277) ~[ma-priv-3.7.7.jar:?]
      at com.serotonin.m2m2.Main.main(Main.java:159) ~[ma-priv-3.7.7.jar:?]
      INFO 2021-07-13T19:10:17,145 (com.serotonin.m2m2.Lifecycle.terminate:400) - Mango Lifecycle terminating...
      INFO 2021-07-13T19:10:17,158 (com.serotonin.m2m2.Lifecycle.terminate:550) - Mango Lifecycle terminated.

      Jared WiltshireJ 1 Reply Last reply Reply Quote 0
      • Jared WiltshireJ
        Jared Wiltshire @Gordoe
        last edited by

        @gordoe What user is mango running as? The install script should ask you to create a user. What is that user's home directory? Does that user have write permission for their own home directory?

        Seeing the start of the ma.log file would be useful as well.

        Developer at Radix IoT

        G 1 Reply Last reply Reply Quote 0
        • G
          Gordoe @Jared Wiltshire
          last edited by

          @jared-wiltshire
          mango.service is using mango as the user.
          I've run chown -R mango /opt/dTwins/

          INFO  2021-07-13T19:43:10,882 (com.serotonin.m2m2.Main.main:121) - Starting Mango 3.7.7 with Schema Version: 29
INFO  2021-07-13T19:43:11,236 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'excelReports', v3.7.1 by Infinite Automation Systems Inc.
INFO  2021-07-13T19:43:11,253 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'meta', v3.7.0 by Infinite Automation Systems Inc.
INFO  2021-07-13T19:43:11,257 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'dataFile', v3.7.1 by Infinite Automation Systems Inc.
INFO  2021-07-13T19:43:11,262 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'watchlists', v3.7.0 by Infinite Automation Systems Inc.
INFO  2021-07-13T19:43:11,267 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'http', v3.7.1 by Infinite Automation Systems Inc.
INFO  2021-07-13T19:43:11,272 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'sstGlobalScripts', v3.7.0 by Infinite Automation Systems Inc.
INFO  2021-07-13T19:43:11,274 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'slackPublisher', v3.7.0 by Infinite Automation Systems Inc.
INFO  2021-07-13T19:43:11,278 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'sstGraphics', v3.7.0 by Infinite Automation Systems Inc.
INFO  2021-07-13T19:43:11,282 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'Haystack', v3.7.0 by Infinite Automation Systems Inc.
INFO  2021-07-13T19:43:11,285 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'mangoNoSqlDatabase', v3.7.1 by Infinite Automation Systems Inc.
INFO  2021-07-13T19:43:11,289 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'modbus', v3.7.0 by Infinite Automation Systems Inc.
INFO  2021-07-13T19:43:11,292 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'dashboardDesigner', v3.7.0 by Infinite Automation Systems Inc.
INFO  2021-07-13T19:43:11,294 (com.serotonin.m2m2.util.DocumentationManifest.parseManifestFile:60) - Documentation manifest file not found: /opt/dTwins/web/modules/dashboardDesigner/web/dox/manifest.xml
INFO  2021-07-13T19:43:11,295 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'mangoUI', v3.7.8 by Infinite Automation Systems Inc.
INFO  2021-07-13T19:43:11,296 (com.serotonin.m2m2.util.DocumentationManifest.parseManifestFile:60) - Documentation manifest file not found: /opt/dTwins/web/modules/mangoUI/web/dox/manifest.xml
INFO  2021-07-13T19:43:11,301 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'maintenanceEvents', v3.7.0 by Infinite Automation Systems Inc.
INFO  2021-07-13T19:43:11,303 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'dataImport', v3.7.0 by Infinite Automation Systems Inc.
INFO  2021-07-13T19:43:11,306 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'log4JReset', v3.7.0 by Infinite Automation Systems Inc.
INFO  2021-07-13T19:43:11,307 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'BACnet', v3.7.0 by Infinite Automation Systems Inc.
INFO  2021-07-13T19:43:11,310 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'lang_en', v3.7.0 by Infinite Automation Systems Inc.
INFO  2021-07-13T19:43:11,311 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'pakbus', v3.7.0 by Infinite Automation Systems Inc.
INFO  2021-07-13T19:43:11,314 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'sstTheme', v3.7.0 by Infinite Automation Systems Inc.
INFO  2021-07-13T19:43:11,314 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'jsonFileImport', v3.7.0 by Infinite Automation Systems Inc.
INFO  2021-07-13T19:43:11,317 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'graphicalViews', v3.7.0 by Infinite Automation Systems Inc.
INFO  2021-07-13T19:43:11,321 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'advancedScheduler', v3.7.0 by Infinite Automation Systems Inc.
INFO  2021-07-13T19:43:11,322 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'loggingConsole', v3.7.0 by Infinite Automation Systems Inc.
INFO  2021-07-13T19:43:11,324 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'twilio', v3.7.0 by Infinite Automation Systems Inc.
INFO  2021-07-13T19:43:11,327 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'log4jDS', v3.7.0 by Infinite Automation Systems Inc.
INFO  2021-07-13T19:43:11,330 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'dataPointDetailsView', v3.7.0 by Infinite Automation Systems Inc.
INFO  2021-07-13T19:43:11,332 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'virtualDS', v3.7.0 by Infinite Automation Systems Inc.
INFO  2021-07-13T19:43:11,335 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'sqlConsole', v3.7.0 by Infinite Automation Systems Inc.
INFO  2021-07-13T19:43:11,337 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'serial', v3.7.0 by Infinite Automation Systems Inc.
INFO  2021-07-13T19:43:11,339 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'ssh', v3.7.0 by Infinite Automation Systems Inc.
INFO  2021-07-13T19:43:11,342 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'controlcore', v3.7.0 by Infinite Automation Systems Inc.
INFO  2021-07-13T19:43:11,344 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'onewire', v3.7.0 by Infinite Automation Systems Inc.
INFO  2021-07-13T19:43:11,347 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'templateConfig', v3.7.0 by Infinite Automation Systems Inc.
INFO  2021-07-13T19:43:11,349 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'scheduledEvents', v3.7.0 by Infinite Automation Systems Inc.
INFO  2021-07-13T19:43:11,351 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'mqttClientDataSource', v3.7.0 by Infinite Automation Systems Inc.
INFO  2021-07-13T19:43:11,354 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'advancedComponents', v3.7.0 by Infinite Automation Systems Inc.
INFO  2021-07-13T19:43:11,355 (com.serotonin.m2m2.util.DocumentationManifest.parseManifestFile:60) - Documentation manifest file not found: /opt/dTwins/web/modules/advancedComponents/web/dox/manifest.xml
INFO  2021-07-13T19:43:11,356 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'sqlds', v3.7.0 by Infinite Automation Systems Inc.
INFO  2021-07-13T19:43:11,359 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'mbus', v3.7.0 by Infinite Automation Systems Inc.
INFO  2021-07-13T19:43:11,362 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'scripting', v3.7.0 by Infinite Automation Systems Inc.
INFO  2021-07-13T19:43:11,364 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'TCPIP', v3.7.0 by Infinite Automation Systems Inc.
INFO  2021-07-13T19:43:11,366 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'deviceConfig', v3.7.0 by Infinite Automation Systems Inc.
INFO  2021-07-13T19:43:11,368 (com.serotonin.m2m2.util.DocumentationManifest.parseManifestFile:60) - Documentation manifest file not found: /opt/dTwins/web/modules/deviceConfig/web/dox/manifest.xml
INFO  2021-07-13T19:43:11,368 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'opcda', v3.7.0 by Infinite Automation Systems Inc.
INFO  2021-07-13T19:43:11,369 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'snmp', v3.7.0 by Infinite Automation Systems Inc.
INFO  2021-07-13T19:43:11,372 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'cloudConnect', v3.7.1 by Infinite Automation Systems Inc.
INFO  2021-07-13T19:43:11,373 (com.serotonin.m2m2.util.DocumentationManifest.parseManifestFile:60) - Documentation manifest file not found: /opt/dTwins/web/modules/cloudConnect/web/dox/manifest.xml
INFO  2021-07-13T19:43:11,374 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'egauge', v3.7.0 by Infinite Automation Systems Inc.
INFO  2021-07-13T19:43:11,376 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'envcands', v3.7.0 by Infinite Automation Systems Inc.
INFO  2021-07-13T19:43:11,378 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'mangoApi', v3.7.0 by Infinite Automation Systems Inc.
INFO  2021-07-13T19:43:11,380 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'pop3', v3.7.0 by Infinite Automation Systems Inc.
INFO  2021-07-13T19:43:11,383 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'pointLinks', v3.7.1 by Infinite Automation Systems Inc.
INFO  2021-07-13T19:43:11,385 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'asciiFile', v3.7.0 by Infinite Automation Systems Inc.
INFO  2021-07-13T19:43:11,387 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'vmstat', v3.7.0 by Infinite Automation Systems Inc.
INFO  2021-07-13T19:43:11,389 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'dnp3', v3.7.4 by Infinite Automation Systems Inc.
INFO  2021-07-13T19:43:11,392 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'persistent', v3.7.1 by Infinite Automation Systems Inc.
INFO  2021-07-13T19:43:11,394 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'reports', v3.7.0 by Infinite Automation Systems Inc.
INFO  2021-07-13T19:43:11,397 (com.serotonin.m2m2.Main.loadModules:650) - Loading module 'internal', v3.7.0 by Infinite Automation Systems Inc.
INFO  2021-07-13T19:43:13,119 (com.serotonin.m2m2.Lifecycle.loadLic:583) - Checking license...
WARN  2021-07-13T19:43:13,160 (com.serotonin.m2m2.CoreLicenseDefinition.getSpecificGuid:338) - Host exception:
java.io.FileNotFoundException: /opt/dTwin/.ma (No such file or directory)
        at java.io.FileOutputStream.open0(Native Method) ~[?:?]
        at java.io.FileOutputStream.open(FileOutputStream.java:298) ~[?:?]
        at java.io.FileOutputStream.<init>(FileOutputStream.java:237) ~[?:?]
        at java.io.FileOutputStream.<init>(FileOutputStream.java:187) ~[?:?]
        at java.io.FileWriter.<init>(FileWriter.java:96) ~[?:?]
        at com.serotonin.m2m2.host.DefaultHost.guid(DefaultHost.java:69) ~[ma-priv-3.7.7.jar:?]
        at com.serotonin.m2m2.CoreLicenseDefinition.getSpecificGuid(CoreLicenseDefinition.java:333) ~[ma-priv-3.7.7.jar:?]
        at com.serotonin.m2m2.CoreLicenseDefinition.guid(CoreLicenseDefinition.java:317) ~[ma-priv-3.7.7.jar:?]
        at com.serotonin.m2m2.CoreLicenseDefinition.initializeLic(CoreLicenseDefinition.java:117) ~[ma-priv-3.7.7.jar:?]
        at com.serotonin.m2m2.CoreLicenseDefinition.licenseCheck(CoreLicenseDefinition.java:101) ~[ma-priv-3.7.7.jar:?]
        at com.serotonin.m2m2.Lifecycle.loadLic(Lifecycle.java:659) ~[ma-priv-3.7.7.jar:?]
        at com.serotonin.m2m2.Lifecycle.loadLic(Lifecycle.java:587) ~[ma-priv-3.7.7.jar:?]
        at com.serotonin.m2m2.Lifecycle.initialize(Lifecycle.java:277) ~[ma-priv-3.7.7.jar:?]
        at com.serotonin.m2m2.Main.main(Main.java:159) ~[ma-priv-3.7.7.jar:?]
FATAL 2021-07-13T19:43:13,160 (com.serotonin.m2m2.Lifecycle.loadLic:592) - Unable to determine the machine id
ERROR 2021-07-13T19:43:13,160 (com.serotonin.m2m2.Main.main:162) - Error during initialization
java.lang.RuntimeException: Unable to determine the machine id
        at com.serotonin.m2m2.Lifecycle.loadLic(Lifecycle.java:595) ~[ma-priv-3.7.7.jar:?]
        at com.serotonin.m2m2.Lifecycle.initialize(Lifecycle.java:277) ~[ma-priv-3.7.7.jar:?]
        at com.serotonin.m2m2.Main.main(Main.java:159) ~[ma-priv-3.7.7.jar:?]
INFO  2021-07-13T19:43:13,160 (com.serotonin.m2m2.Lifecycle.terminate:400) - Mango Lifecycle terminating...
INFO  2021-07-13T19:43:13,173 (com.serotonin.m2m2.Lifecycle.terminate:550) - Mango Lifecycle terminated.```
          Jared WiltshireJ 1 Reply Last reply Reply Quote 0
          • Jared WiltshireJ
            Jared Wiltshire @Gordoe
            last edited by

            @gordoe Can you confirm if the file /opt/dTwin/.ma exists? If it does not perhaps try creating an empty file. Very strange that we have not seen this before. What version of Java are you using?

            Developer at Radix IoT

            1 Reply Last reply Reply Quote 0
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