• Recent
    • Tags
    • Popular
    • Register
    • Login

    Please Note This forum exists for community support for the Mango product family and the Radix IoT Platform. Although Radix IoT employees participate in this forum from time to time, there is no guarantee of a response to anything posted here, nor can Radix IoT, LLC guarantee the accuracy of any information expressed or conveyed. Specific project questions from customers with active support contracts are asked to send requests to support@radixiot.com.

    Radix IoT Website Mango 3 Documentation Website Mango 4 Documentation Website Mango 5 Documentation Website

    Configuring Mango to Send Emails

    Mango General
    5
    23
    10.4k
    Loading More Posts
    • Oldest to Newest
    • Newest to Oldest
    • Most Votes
    Reply
    • Reply as topic
    Log in to reply
    This topic has been deleted. Only users with topic management privileges can see it.
    • Jared WiltshireJ
      Jared Wiltshire
      last edited by

      @Layloosh Your SMTP settings look correct, check your internet connectivity, DNS and username/password.

      Also just upload your ma.log file (there's an upload button just above the text box) and we can look for what might be the issue.

      Developer at Radix IoT

      1 Reply Last reply Reply Quote 0
      • ?
        A Former User
        last edited by

        I check my internet connectivity every things are correct !!

        my ma.log file :

        [0_1513843779567_ma.log](Uploading 100%)

        Jared WiltshireJ 1 Reply Last reply Reply Quote 0
        • Jared WiltshireJ
          Jared Wiltshire @A Former User
          last edited by

          @layloosh said in Configuring Mango to Send Emails:

          I check my internet connectivity every things are correct !!

          my ma.log file :

          [0_1513843779567_ma.log](Uploading 100%)

          You are going to have to try and upload that again. Be patient.

          Developer at Radix IoT

          ? 1 Reply Last reply Reply Quote 0
          • ?
            A Former User @Jared Wiltshire
            last edited by

            @jared-wiltshire
            Dear when I try to upload ma.log file I have this msg.

            0_1514098276757_Capture55.PNG

            1 Reply Last reply Reply Quote 0
            • ?
              A Former User
              last edited by A Former User

              I read a ma.log and found these errors :

              ERROR 2017-12-24T05:00:00,000 (com.infiniteautomation.nosql.maint.MangoNoSqlBackupWorkItem$NoSqlBackupTask.run:278) - Unparseable date: "0" 
              java.text.ParseException: Unparseable date: "0"
              
              ERROR 2017-12-24T00:05:15,043 (com.serotonin.m2m2.rt.maint.BackgroundProcessing$1.run:76) - Error in work item 
              
              ERROR 2017-12-23T19:25:29,920 (com.serotonin.bacnet4j.transport.DefaultTransport.run:462) - Error during expire messages:  
              java.lang.NullPointerException: null
              
              1 Reply Last reply Reply Quote 0
              • phildunlapP
                phildunlap
                last edited by

                Hi Layloosh,

                None of those errors are related to your SMTP.

                The first error is a known issue with incremental backups. It is minor.

                The second, you did not provide the stack trace below this log message, so I don't know what it's doing.

                The third pertains to your BACnet setup, and tells me you may not be using the latest Mango, but for SMTP this shouldn't matter.

                1 Reply Last reply Reply Quote 0
                • ?
                  A Former User
                  last edited by A Former User

                  so what I can do to solve this problem ???

                  Jared WiltshireJ 1 Reply Last reply Reply Quote 0
                  • Jared WiltshireJ
                    Jared Wiltshire @A Former User
                    last edited by

                    @layloosh said in Configuring Mango to Send Emails:

                    so what I can do to solve this problem ???

                    We still need to get a look at your logs in order to help you. If you can't upload the log to the forum try uploading it to a third party site such as Google Drive, Dropbox, gist.github.com, pastebin.com etc and post the link here.

                    Developer at Radix IoT

                    1 Reply Last reply Reply Quote 0
                    • ?
                      A Former User
                      last edited by

                      why ma.logs file size = 0 ??

                      0_1515054132519_ma.logs.PNG

                      1 Reply Last reply Reply Quote 0
                      • ?
                        A Former User
                        last edited by phildunlap

                        This post is deleted!
                        1 Reply Last reply Reply Quote 0
                        • phildunlapP
                          phildunlap
                          last edited by

                          Hi Layloosh,

                          Going through the errors,

                          1. Null in jsonWrite for scheduled event - this may be an issue. I will look into it more deeply. It is not the cause of your emails not sending, but it appears it may be causing your configuration backups not to run.

                          2. Null in default transport - I'm not sure, but i would expect there is an update available for your BACnet module.

                          3. Unparsable date - known issue, not significant

                          4. UnknownHostException - is your DNS configured correctly? This is most likely the cause, since it is probably the DNS for the SMTP server cannot be resolved either. From the server, does ping smtp.gmail.com get responses?

                          1 Reply Last reply Reply Quote 0
                          • ?
                            A Former User
                            last edited by

                            yes I get a responses

                            0_1515502245962_ping.PNG

                            1 Reply Last reply Reply Quote 0
                            • phildunlapP
                              phildunlap
                              last edited by

                              Hmm, then the SMTP settings are the issue. If you had it working in the past, I would recommend using those settings. Also, it would be good to try to send a few test emails in the period of time covered by the log file, otherwise there's no information in there relevant to the SMTP issue.

                              1 Reply Last reply Reply Quote 0
                              • First post
                                Last post