Please Note This forum exists for community support for the Mango product family and the Radix IoT Platform. Although Radix IoT employees participate in this forum from time to time, there is no guarantee of a response to anything posted here, nor can Radix IoT, LLC guarantee the accuracy of any information expressed or conveyed. Specific project questions from customers with active support contracts are asked to send requests to support@radixiot.com.
Email won't connect to the server
-
I am trying to setup the email settings and I have input the correct details for this. I've tested the account from Outlook and it can connect and send. Mango cannot send and gives me this error
Failed to send email titled "Mango test email" to "dave@xxxxxx.biz". Message: "Mail server connection failed; nested exception is javax.mail.MessagingException: Could not connect to SMTP host: smtpout.secureserver.net, port: 25; nested exception is: java.net.ConnectException: Connection timed out. Failed messages: javax.mail.MessagingException: Could not connect to SMTP host: smtpout.secureserver.net, port: 25; nested exception is: java.net.ConnectException: Connection timed out"Email is with GoDaddy and the server that Mango is running on is also with GoDaddy on a virtual server:
smtpout.secureserver.net
port 25
authorisation is enabledI can ping that server from the GoDaddy server that Mango is running on.
Any ideas why this is happening?
-
Try putting in the ip address of the smtp server which should be 68.178.252.101 rather than smtpout.secureserver.net.
-
I get the same timeout error with the IP address.
-
If you are using linux, does a...
nc -w 10 smtpout.secureserver.net 25timeout? Does the ip?
-
If I run that it simply waits for a few seconds and then comes back to the command line so I am assuming it times out.
If I do with same with the mail.gmx.com on port 587 server I get, so I know that the nc command is doing something.
220 gmx.com (mrgmx103) Nemesis ESMTP Service ready -
Ah ha. I just tried one of the other ports that it supports, 80 and that works and I then change this in the email settings and it sends the emails.
Will wait now and see if the scheduled email in a few hours gets sent out.
