Please Note This forum exists for community support for the Mango product family and the Radix IoT Platform. Although Radix IoT employees participate in this forum from time to time, there is no guarantee of a response to anything posted here, nor can Radix IoT, LLC guarantee the accuracy of any information expressed or conveyed. Specific project questions from customers with active support contracts are asked to send requests to support@radixiot.com.
DGLux dashboard often stops responding for a while
-
Hi, dear supporter
There is an another troubleshooting needs your help.
A DGLux graphic in Mango Automation often stops responding in early morning, then will get back to work automatically. I mean it doesn't refresh any data and doesn't response to any click. It's so difficult to find the reasons by ourselves that I attached the logfile when this problem happened on the morning of 28th May. 0_1464621104188_MA Log info 0528.zip
Could you please help us to dig out the reasons? Thanks.
Best regards.
-
Hi Mebius,
I looked at your logs, and a few things were interesting. Some of your polls, especially for your SQL data source, are extremely long. Even some of the PLC polls were up to twenty minutes it looked like, which is way too long. Do you have long timeouts with many retries? The SQL source has a poll that looks like it lasts 4 hours, which is also much too long. What kind of query is it running?
Do you have data in Mango during the times in which DGLux seems unresponsive?
