<![CDATA[Licence questions]]>Dear All

I have a few questions about license, i bought a comercial license and we want create a fresh new instance of mango and transfer the license, there is a simple way to do this?, I know there is a form to fill for change the GUID. i have to contact helpdesk of mango everytime that we need this?. I need to move a few datapoints and dashboards from the old instance, which currently have the license, to the new one, when the license is transfered how to i can move those data? i can reach the old instance?

Sorry for all the question, i new in mango.
Thanks for all the comments and advices.

]]>https://forum.mango-os.com/topic/4777/licence-questionsRSS for NodeSun, 07 Jun 2026 13:32:18 GMTTue, 21 Apr 2020 16:53:30 GMT60<![CDATA[Reply to Licence questions on Fri, 24 Apr 2020 07:20:18 GMT]]>Hi Christiaan

If you need to keep your time-series data on the new instance you will need to use the full backups on the SQL and NoSQL DBS.

If time-series data is not required you can use the JSON export and just move over what you require.

]]>https://forum.mango-os.com/post/25066https://forum.mango-os.com/post/25066Fri, 24 Apr 2020 07:20:18 GMT<![CDATA[Reply to Licence questions on Fri, 24 Apr 2020 06:57:04 GMT]]>Hi Cristian,

you can make a configuration backup

0_1587711652244_6c1b1f8a-4dea-4dae-ad79-2afa9c884683-image.png

and import this file in a new Mango installation without the history-values,
If you want the history-values, make a backup from the noSQL-db

0_1587711940129_df5aed0a-7c1a-4762-b8dc-3e1f9f2880f5-image.png

To import this backup in the new system check the help via ?

0_1587712279777_6ba873e8-6581-4927-ad7c-f547f5e5353b-image.png

If you have a new system and want only import a few data-sources, you can export this inside the old ui-system via xml:

0_1587712471405_51205179-d272-4d1d-a82a-f1377627a4c6-image.png

]]>https://forum.mango-os.com/post/25065https://forum.mango-os.com/post/25065Fri, 24 Apr 2020 06:57:04 GMT<![CDATA[Reply to Licence questions on Fri, 24 Apr 2020 00:21:16 GMT]]>Thanks for the info, there is a way to transfer only some data?, i mean, just need a few data sources and dashboards. And start fresh with that?

Thanks a lot for the advices.

Cristian.

]]>https://forum.mango-os.com/post/25063https://forum.mango-os.com/post/25063Fri, 24 Apr 2020 00:21:16 GMT<![CDATA[Reply to Licence questions on Wed, 22 Apr 2020 06:37:59 GMT]]>Hi @Cristian-Herrera each mango instance has its own globally unique ID. The licence is linked to this ID. The only way to transfer this licence is to fill out a licence transfer form.

]]>https://forum.mango-os.com/post/25056https://forum.mango-os.com/post/25056Wed, 22 Apr 2020 06:37:59 GMT<![CDATA[Reply to Licence questions on Wed, 22 Apr 2020 00:56:58 GMT]]>Make a SQL database backup and export the configuration backup as well. This will allow you to transfer all of your settings then import them into your new instance.

i have to contact helpdesk of mango everytime that we need this?

I don't believe so you should be able to move everything. However if the GUID of the instance changes, then you'll need to have your license amended.

i can reach the old instance?

Not if it goes into free mode and you exceed the allowed maximum permitted points/use license only modules.

Fox

]]>https://forum.mango-os.com/post/25055https://forum.mango-os.com/post/25055Wed, 22 Apr 2020 00:56:58 GMT